Order Tracking – Once you place an order on glamourbrand.in you will receive an email acknowledgment. This e-mail will have the details of the products purchased, taxes, and shipping charges, if applicable. In our next e-mail, you will receive the shipping & tracking details of the purchased product/s within 48 hours, post the successful completion of your order.
In the event of a problem in processing your order, we will notify you via e-mail requesting further information.
Charges – The charges for shipping products shopped at glamourbrand.in depends on the location to which you want your purchases to be shipped. For orders placed outside India, International shipping charges and applicable taxes will be charged to the customer. You might also incur country-specific charges. Please check your delivery destination for further details.
Delivery – The purchased products from glamourbrand.in will be shipped to the address provided by you on our website. Please ensure to verify the address entered by you before confirming your order to avoid incorrect delivery. Glamour brand is not responsible for delayed shipments in the event of service interruptions or failures caused by events, which are beyond the control of us. These interruptions include but are not limited to the transportation system, customs clearance issues, shipping carrier delays, or cardholder’s credit card or bank delays or acts of God or Covid19 lockdown like situations.
Time Frame – We will always strive to deliver your products as per your schedule, however, all products might not reach at the designated time. The delivery of your product is based on the type of product you have purchased. The orders placed during our business hours (India) will be shipped within 14 business days. Please note the: The delivery time can also vary based on the location as well. Customers within India can expect to receive their orders within 3 to 14 working days and all international customers can expect to receive their orders within 2 to 4 weeks.
Our Service Providers – we have partnered with multiple service providers across different locations to ensure your purchased product reaches you safely and on time. Our courier service provider may not have a strong network in all countries hence in order to optimize shipping lead times we work with several different service providers across countries. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 hours after an order is shipped from our warehouse.
Shipping Charges – Shipping costs are based on weight and are calculated at the time of selecting the item. To reflect the policies of the courier companies we use, all weights will be rounded up to the next full kg. As we are calculating the shipping charge per item, the maximum weight permitted per order cannot exceed more than 8kgs. If you wish to proceed with the further purchase you may place a new order. For customers outside India, international shipping charges as well as duties and taxes as applicable are payable by the customer. Handling or convenience charges may apply for International orders. Any additional customs duties or taxes on international orders will be borne by the customer at the time of delivery.
Return and Exchange of any product online is only possible under the following circumstances and only via online store credit.
As a general rule, Please create a small unboxing video using smartphone as soon as you receive the product. This is very important step to process the return.
- Damaged Goods
Our products are carefully inspected before they leave our distribution center; however, if you are still unsatisfied with your purchase please follow the instructions below.
- During unboxing, if you find the product with any damage, You must notify us via an email/Whatsapp along with the unboxing video with your order number within 48 hrs of receipt of your purchase from glamourbrand.in.
- Upon verification of the video, Full account credit will be applicable for damaged products.
- Please note: Purchased items cannot be returned on the basis of color, patterns, or designs. There could be a slight variation in color depending on the product.
- Incorrect Orders
In case you have received an item which is not what you had originally ordered, You must notify us via an email/Whatsapp along with the unboxing video with your order number within 48 hrs of receipt of your purchase from glamourbrand.in. Please note: We will only be able to ship the correct order once we receive our wrongly sent merchandise in its original packaging.
- Terms of Return & Exchange
Returned items must concur to our terms of returns & exchange
- Unboxing video with evidence is a must to initiate any return & exchange.
- You must report the damage of goods within 48 hours of receipt via an email or Whatsapp along with an unboxing video.
- Once we confirm and accept your claim your returned merchandize must arrive at glamourbrand.in physical address within 30 days after you receive your order. After this we cannot guarantee the exchange or refund;
- Purchased merchandise to be returned or exchanged must be unused, unwashed, and undamaged. glamourbrand.in will not be liable to incur shipping or insurance charges on merchandise that has been cancelled. We strongly recommend that you ship the merchandize via a service provider that insures you for the value of the goods.
- Kindly ensure that the returned merchandize includes original labels, tag, receipt and other packaging, glamourbrand.in reserves the right to refuse return or exchange in case of missing packaging.
- All returns will be completed on a store credit basis, excluding the cost of shipping. A store credit will be sent to you via e-mail and this can be redeemed during your next purchase.
- Exchange can only be in the form of repurchase via store credit.
- glamourbrand.in does not accept returns for any type of accessories.